Customer Service
828-438-5353 or 828-391-5141
support@compasxstream.com
(this e-mail is not monitored after business hours)
Dial 877-646-6408 for technical support 24/7
99.9% network reliability is based on the percentage of time on average that the CoMPAS X-Stream network is working at optimal performance within a given month. The following factors can impact the network and are not part of this calculation:
Demand Maintenance:
Any unscheduled event where the network had to be taken down to restore service.
Includes: damaged cable/connector, vandalism, new construction, construction repair, node optimization, and backup power source failed.
Scheduled Maintenance:
A maintenance event where the network will need to be taken down (usually scheduled within 12am-6am maintenance window).
Includes: network testing and preventative maintenance.
Hybrid Fiber Coax:
Any non-Power or Maintenance related event.
Includes: damaged cable/connector, cleared headend problem, vandalism, new construction, construction repair, optimization, and EOL testing.
Storms:
Acts of God that cause damage to CoMPAS X-Stream’s infrastructure and outages to CoMPAS X-Stream customers.
Fiber Cuts:
Outside construction that inadvertently cuts CoMPAS fiber lines and causes outages to CoMPAS X-Stream customers.
Commercial Power Outage:
Any event related to a commercial power outage caused by the utility company.